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玩家常见的问题(CN)

1) 什么是“推广二维码”?
-作为赢宝软件里的“多功能二维码”,玩家可使用自身的二维码进行扫码转账及添加好友

2) 什么是UID?
-UID类似于“用户名”,是确保顾客的隐私手保障所设。
-创建UID时:必须设有英文字母及数字(最后三个字节不能是数字)
-一旦注册成功,UID不能被更改。

3) 什么是礼码?
-礼码既是玩家经每日(下午4点)结算,回送给玩家的游戏币。
-礼码只能在指定的游戏平台里使用:Ekor、Lion King、Poker Win、Sexy Gaming 及 Lucky365.
-1礼码=1MYR

4) 什么是支付码?
-支付码是有6个数字组成的第二层安全码,用于转账、提现等功能。
-玩家能够在“设置”里更换支付码。

5) 为什么我的软件里没有任何游戏?
-如果玩家没有“推荐人”,那么在他/她的软件是没有显示任何游戏的。
-玩家可在“设置”里的“推荐人”输入推荐人的UID/通过扫码即可绑定推荐人。

6) 如果忘记了UID/密码怎么办?
-一旦玩家忘记了自身的UID/密码,玩家可在登入页面点击“忘记UID/密码”,并且通过接收验证码来更换UID/密码。
-如上述帮助不能解决,请玩家自行联络客服。

7) 绑定手机号/邮箱
-玩家在注册是都必须绑定手机号/邮箱(选一),以确保玩家能够成功接收验证码。
-绑定手机号只支持马来西亚手机号(+60),国外玩家可选择绑定邮箱。

8) 24/7 专业在线客服
-我们提供专业的多语言客服服务,为客户解决所有技术问题,全天在线。

 

9) 聊天大厅
-类似于通用交流软件,我们也为玩家提供了“聊天室”,让您的游戏体验不再寂寞。

Customer FAQ(EN)

1) What is a " promotion QR code "?
-As the "multi-function QR code" in Winbox software, players can use their own QR code to scan the QR code and add friends.

2) What is UID?
-UID is similar to "user name", it is set to ensure the privacy of customers.
-When creating a UID: English letters and numbers must be set (the last three bytes cannot be numbers)
-Once registered, the UID cannot be changed.

3) What is a gift code ?
-The gift code is the game currency returned to the player by the player after daily (4 pm) settlement.
-The gift code can only be used in designated game platforms: Ekor, Lion King, Poker Win, Sexy Gaming and Lucky365.
-1 gift code=1MYR

4) What is a payment code ?
-Payment code is a second-layer security code composed of 6 numbers, used for transfer, cash withdrawal and other functions.
-Players can change the payment code in "Settings".

5) Why are there no games in my software?
-If the player does not have a "referrer", then there is no game displayed in his/her software.
-Players can enter the UID of the recommender in the "Recommendor" in "Settings"/bind the recommender by scanning the code.

6) What if I forget the UID/password?
-Once the player forgets his UID/password, the player can click "Forgot UID/Password" on the login page and change the UID/password by receiving the verification code.
-If the above help cannot be resolved, please contact customer service by yourself.

7) Bind mobile phone number/email
-players must bind their mobile phone number/email (choose one) when registering to ensure that players can successfully receive the verification code.
-Bind mobile phone number only supports Malaysia mobile number (+60), foreign players can choose to bind email.

8) 24/7 professional online customer service
-We provide professional multi-language customer service to solve all technical problems for customers, online all day.

9) Chat hall
-similar to general communication software, we also provide a "chat room" for players to make your gaming experience no longer lonely.

About us

赢宝集团用于超过10年的经营经验,并且秉持着“顾客至上”的良好服务态度。提供了不止优越的视觉及声乐享受,还重点性的保障了所有客户的隐私权利,让尊贵的客户可以享有一级的游戏体验。

Winbox138 has more than 10 years of operating experience, and upholds the "customer first" good service attitude. Not only provides superior visual and vocal enjoyment, but also focuses on protecting the privacy rights of all customers, so that distinguished customers can enjoy a first-class gaming experience.

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